FAQ

1. What products do you sell?

We specialize in stylish and versatile shoulder bags and tote bags for everyday use.

2. Where do you ship?

We currently ship to addresses within the United States only.

3. How long does delivery take?

Orders typically arrive within 6–12 business days after shipment.

4. How can I track my order?

Once your order ships, we will provide tracking information when available. Please allow some time for tracking updates to appear.

5. Can I change or cancel my order?

Yes. You can request a change or cancellation within 12 hours of placing your order. After 12 hours, we may be unable to make changes or cancellations.

6. What is your return policy?

We offer a 30-day return period. Return requests must be made within 30 days of receiving your order. Items should be returned in their original condition.

7. How do I request a return?

Contact our customer service team with your order number and reason for the return. Please wait for return instructions before sending anything back.

8. When will I receive my refund?

After your return is received and inspected, your refund will be processed. Please allow up to 15 business days for the refund to appear in your original payment method.