Shipping policy

At The Lux Avenue, we want your order to arrive safely and on time. Below you’ll find the details about our shipping and delivery process.

Shipping & Delivery

We currently ship within the United States only.

Order Processing Time

Orders are typically processed within 1–2 business days, Monday through Friday.

Orders placed on weekends or U.S. holidays will be processed on the next business day.

Shipping Method & Delivery Time

We offer Free Standard Shipping on all U.S. orders.

Processing Time: 1–2 business days
Shipping Transit Time: 5–10 business days
Estimated Total Delivery Time: 6–12 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, high shipping volumes, or other circumstances beyond our control.

Free Shipping

Free standard shipping is available on all orders within the United States.

There is no minimum purchase required.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 12 hours of placing your order.

After 12 hours, your order may already be processing or preparing for shipment, and changes or cancellations may no longer be possible.

Shipping Address

Orders are shipped to the address provided during checkout.

Please make sure your shipping information is complete and accurate before placing your order. We may not be responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after your package has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe or appears to be delayed, please contact our customer service team.

We will review the available tracking information and assist you with the next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible with your order number and clear photos of the item and packaging.

We will review the issue and help determine the appropriate solution.